Customer Service Trainer
Job Summary
To enhance the customer experience, the full-time remote Customer Service Trainer will create and deliver training programs for new and existing employees, focusing on service excellence and operational procedures.
Key responsibilities
- Develop and facilitate engaging training programs on service excellence and technical knowledge
- Lead the onboarding process for new service employees, introducing them to company culture and service standards
- Assess training effectiveness through evaluations and feedback to continuously improve training initiatives
Required qualifications
- Bachelor's degree preferred
- Minimum three years of training and development experience
- Proven remote facilitation skills in a customer service or call center environment
- Quality assurance experience
- Proficiency in Microsoft Office products
Complete Job Description
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