Customer Setup Manager

Job Summary

Leading a designated portfolio of accounts, the full-time remote Customer Setup Manager will oversee customer data implementation, contract setup, and operational support while managing a team of customer setup professionals and driving cross-functional collaboration to enhance service quality and efficiency.

Key responsibilities

• Lead customer setup activities, ensuring accurate and timely data implementation and contract maintenance
• Manage and develop a team of Customer Setup Specialists, fostering a culture of accountability and continuous improvement
• Serve as the primary operational leader for assigned accounts, providing performance updates and issue resolution support to stakeholders

Required qualifications

• Proven experience in customer setup or account management roles
• Strong leadership skills with experience managing teams
• Ability to drive process improvement initiatives and operational efficiencies
• Experience collaborating with cross-functional teams, including Sales and Customer Experience
• Knowledge of contract management and customer onboarding processes