Customer Solutions Architect
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Job Summary
To support a growing team, the full-time Customer Solutions Architect will serve as the lead technical advisor to customers, guiding them through Fleet deployments and configurations while troubleshooting complex issues collaboratively in a remote environment.
Key responsibilities
- Serve as the lead technical advisor, providing guidance on Fleet deployment, configuration, and best practices
- Design and implement scalable Fleet deployments across various operating systems and environments
- Proactively engage with customers to identify areas for product adoption and best practices
Required qualifications
- 5+ years of IT experience in Client Platform Engineering or IT Systems Administration
- Experience with enterprise customer MDM environments and integrations with related technologies
- Familiarity with self-managed/self-hosted products and complex customer environments
- Ability to communicate effectively with stakeholders at all levels
- Experience or willingness to learn infrastructure-as-code and AI workflows for device management
Complete Job Description
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