Customer Solutions Architect
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Job Summary
To ensure the technical success of a portfolio of Argos99 customers, the full-time Customer Solutions Architect will lead onboarding, configure data sources, and collaborate with customers' IT and security teams in a remote role, with occasional after-hours availability required.
Key Responsibilities
- Serve as the named technical point of contact for a portfolio of Argos99 customers, managing their onboarding and ongoing support
- Design solutions for customer needs not currently covered by the platform and coordinate testing and validation of these solutions
- Triage customer issues, resolve configuration problems, and support incident response teams with relevant data and context
Required Qualifications
- Bachelor's degree in a technical field or equivalent practical experience
- 5+ years in a customer-facing technical role, such as technical account manager or solutions architect
- Experience leading customer implementations or onboarding projects
- Strong knowledge of enterprise infrastructure, including Active Directory, Azure, and AWS
- Understanding of APIs, data flows, and authentication models for designing integrations
Complete Job Description
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