Customer Solutions Consultant
Job Summary
Empowering clients to maximize the value of their Agile Insights Platform, the full-time Customer Solutions Consultant will drive product adoption, onboard stakeholders, and monitor account health while working in a hybrid or remote capacity.
Key responsibilities
- Drive product adoption by ensuring clients utilize their purchased solutions and proactively resolve adoption bottlenecks
- Onboard new client leads and team members, guiding them from foundational training to independently running research projects
- Monitor usage metrics across accounts to ensure steady platform consumption and intervene before low usage impacts renewal
Required qualifications
- Experience in market research, consumer insights, or a client-facing role at a research SaaS company
- Working knowledge of quantitative methods such as Conjoint, MaxDiff, TURF, and segmentation
- Proven track record of running client training, onboarding sessions, and enablement programs
- Ability to analyze usage data proactively to drive client value
- US-based availability to work during US business hours
Complete Job Description
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