Customer Solutions Engineer

Job Summary

Supporting the design and delivery readiness of customer solutions, the full-time Customer Solutions Engineer will collaborate with various stakeholders to develop service estimates, statements of work, and solution documentation while ensuring alignment with operational processes.

Key responsibilities

• Assist in the development of service estimates, project assumptions, and pricing models for customer engagements
• Collaborate with Sales, Delivery, and Product Management to create quality service solutions
• Gather and analyze business and technical requirements from customers and internal stakeholders

Required qualifications

• 2+ years of experience in project management, professional services delivery, or technical consulting
• 1+ years of customer-facing experience
• Strong analytical skills and experience in gathering requirements
• Proficiency with Microsoft Office and collaboration tools
• Ability to manage multiple priorities and synthesize information into actionable recommendations