Customer Solutions Representative

Job Summary

Proactively assisting customers with their auto loan accounts, the full-time remote Customer Solutions Representative will make outbound calls and handle inbound inquiries to resolve payment issues while maintaining exceptional service standards.

Key responsibilities

• Make outbound and handle inbound calls to assist customers with late or missed payments
• Negotiate payment arrangements and document all interactions accurately
• Research and resolve account discrepancies while adhering to compliance regulations

Required qualifications

• Experience in financial services or a related industry preferred
• Associate or bachelor's degree in business or related field may substitute for experience
• Bilingual (Spanish) skills are a plus
• Proficiency with Microsoft Windows and internet-based applications required
• Ability to work flexible hours, including weekends and holidays as needed