Customer Solutions Representative
Job Summary
Reviewing ESA applications for accuracy and compliance, the full-time Customer Solutions Representative will work remotely from Southern California, validating customer information and processing documentation while ensuring adherence to program guidelines.
Key Responsibilities
- Review ESA applications to validate customer information, income eligibility, and supporting documentation
- Identify discrepancies and request revisions when necessary
- Process high volumes of applications while maintaining accuracy, quality, and safety standards
Required Qualifications
- High School Diploma or equivalent
- Minimum 2 years of customer service experience with a utility background
- Experience reviewing documents, applications, or customer records
- Proficiency with Microsoft Outlook, Excel, Word, and Teams
- Ability to identify missing, incomplete, or conflicting information
Complete Job Description
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