Customer Solutions Specialist
Job Summary
Serving as the primary point of contact for customers and the sales force, the Customer Solutions Specialist will manage the end-to-end Order to Cash process for international markets in a remote or hybrid capacity, ensuring timely order fulfillment and effective issue resolution.
Key responsibilities:
- Analyze order exceptions and implement improvements to customer order patterns
- Coordinate with customer carriers to secure shipments and ensure timely delivery
- Monitor and resolve account-specific issues, maintaining communication with customers and internal teams
Required qualifications:
- At least 1 year of experience in Supply Chain (e.g., Order Management, Distribution)
- Bachelor's Degree is strongly preferred
- Proficiency in SAP, BW, and Business Objects preferred
- Intermediate Level Excel skills, including experience with large data sets
- Working knowledge of export business
Complete Job Description
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