Customer Solutions Specialist
Job Summary
Seeking a detail-oriented and driven Customer Solutions Specialist III, the full-time remote position will manage complex customer inquiries, process information, and collaborate with internal teams to enhance client satisfaction in the mortgage servicing industry.
Key responsibilities
- Process and evaluate customer inquiries and complaints, ensuring timely responses
- Collaborate with Client Relations and assist in training team members as needed
- Analyze software performance and report trends for process improvements
Required qualifications
- High School Diploma or equivalent required
- 5+ years of customer service experience, preferably in mortgage servicing or banking
- Strong knowledge of the mortgage lending/servicing industry
- Ability to manage time effectively and prioritize tasks independently
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
Complete Job Description
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