Customer Solutions Specialist
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Job Summary
Working remotely within the United States, the full-time Customer Solutions Specialist will deliver consultative support and technical troubleshooting for software, ensuring effective client engagement and timely resolution of issues.
Key responsibilities
- Provide prompt and effective responses to customer inquiries via phone and email, ensuring a high-quality support experience
- Consult with clients to guide them in using the platform effectively and advise on data collection processes for compliance
- Deliver first-level technical troubleshooting and escalate complex issues to appropriate teams for further analysis
Required qualifications
- High school diploma or GED required; Bachelor's degree preferred
- 2+ years of customer-facing experience
- 1+ years of experience in a customer support role for a web-based business or software application provider
- Experience in the Medical Education market or similar fields is a plus
- Knowledge of customer relationship management (CRM) systems and ticketing software is a plus
Complete Job Description
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