Customer Solutions Specialist
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Job Summary
Working in a hybrid environment, the full-time Customer Solutions Specialist will provide individualized support to customers via phone, live chat, and email, addressing their unique needs while utilizing critical thinking and problem-solving skills.
Key responsibilities
- Communicating with empathy and confidence to resolve customer inquiries in a fast-paced remote environment
- Investigating complex customer situations by analyzing multiple systems and resources to determine effective solutions
- Using sound judgment to make decisions regarding customer resolutions, balancing experience with company guidelines
Required qualifications
- Conversational fluency in English with strong verbal and written communication skills
- Experience with Office 365, Windows systems, and internet-based tools
- Typing speed of at least 40 words per minute
- Reliable high-speed internet connection of at least 75mbps download and 10mbps upload
- No degree required; relevant skills and experience are prioritized
Complete Job Description
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