Customer Solutions VP

Job Summary

Leading the strategy and execution for Professional Services, the full-time remote VP, Customer Solutions will manage teams focused on customer value, oversee commercial performance, and drive growth through effective partnerships with Sales and implementation strategies.

Key responsibilities

• Own the commercial performance of Professional Services, including bookings, revenue, and gross margin
• Build and execute the Professional Services growth strategy to expand revenue across customers
• Partner closely with Sales to scope and position services for strategic customer engagements

Required qualifications

• 10+ years of Professional Services experience in B2B SaaS with leadership responsibility
• Strong commercial orientation with a track record of managing services bookings and revenue
• Proven experience in building and scaling Professional Services organizations
• Deep understanding of the SaaS business model and the role of Professional Services in customer success
• Experience developing and executing a Professional Services partner strategy