Customer Stories Lead

Job Summary

Experienced marketers will find a full-time remote opportunity as a Customer Stories Lead, responsible for executing a customer storytelling and advocacy strategy, managing the customer story pipeline, and creating compelling narratives that highlight customer successes to enhance brand perception and support sales initiatives.

Key Responsibilities

• Execute the customer storytelling strategy by operationalizing advocacy and reference initiatives
• Create and activate exceptional customer stories through interviews and narrative development
• Support sales and customer advocacy by building a portfolio of referenceable customers and managing customer reference requests

Required Qualifications

• 7+ years of experience in Customer Marketing, Customer Advocacy, or related fields
• Demonstrated experience developing customer stories for B2B SaaS or enterprise software solutions
• Proven ability to create compelling customer-facing content that drives engagement
• Experience working directly with senior customer stakeholders and executive audiences
• Exceptional interviewing, writing, and storytelling skills with a strong portfolio of customer success stories