Customer Strategy Director

Job Summary

Leading strategic planning for the Customer Success organization, the full-time remote Customer Strategy Director will manage annual and long-range planning processes, partner with customer leadership to translate strategy into actionable plans, and drive the implementation of AI capabilities to enhance customer engagement and value realization.

Key responsibilities

• Own annual, quarterly, and long-range planning for the Customer Success organization, translating strategy into priorities and measurable outcomes
• Serve as a strategic partner to the Chief Customer Officer and Customer Success leadership, framing business questions and translating decisions into executable plans
• Drive the integration of customer strategy with Sales and GTM efforts, ensuring alignment on pipeline, account priorities, and revenue objectives

Required qualifications

• 10+ years of experience in Strategy & Operations, Sales/GTM Strategy, or related strategic roles
• Strong understanding of Salesforce's business and organizational structure
• Demonstrated success in large, complex organizations, influencing across functions without direct authority
• Experience leading strategic planning, including investment and resource decisions
• Proven ability to partner with and influence senior executives across various functions