Customer Success Account Manager

Job Summary

Managing a portfolio of accounts, the full-time remote Customer Success Account Manager will drive customer adoption and retention, negotiate renewal terms, and collaborate with internal teams to enhance customer value and outcomes.

Key responsibilities

• Engage with customers to prevent risk and drive growth, ensuring alignment with their primary objectives
• Achieve financial targets related to revenue, bookings, and billings while maintaining a rolling forecast of the territory
• Conduct business reviews with key customers to assess product adoption and derive actionable insights for improvement

Required qualifications

• 3+ years of experience in Sales, Renewal Management, Account Management, or Customer Success
• Experience in quota-carrying roles and meeting key performance indicators
• Proven negotiation skills with a track record of successful deal closures
• BA/BS degree or equivalent work experience
• Familiarity with SaaS offerings and experience supporting customer adoption across organizations