Customer Success Account Manager
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Job Summary
Driving customer success initiatives, the remote contract Customer Success Account Manager will manage client interfaces on technical matters, oversee program schedules, and create enablement documentation for cloud and AI projects over an 18-month period.
Key responsibilities
- Interface with clients throughout project initiation and delivery, ensuring alignment on technical and project matters
- Drive program schedules and provide status updates to stakeholders, keeping projects on track and within budget
- Create and review functional specifications and design program materials to support customer success programs
Required qualifications
- 5-7 years of project or strategy experience with a focus on strategic thinking and proactive execution
- Proven problem-solving skills with the ability to work independently across complex workstreams
- Experience in managing multiple stakeholders and collaborating with cross-functional teams
- Ability to craft executive-ready narratives and communicate technical information clearly
- Strong organizational skills for managing priorities and documentation
Complete Job Description
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