Customer Success Account Manager
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Job Summary
Supporting Account Executives to optimize client relationships, the full-time Customer Success Account Manager will conduct research, manage account records, and resolve billing issues while working remotely in the USA or Canada.
Key responsibilities:
- Support Account Executives by optimizing client relationships and communicating necessary changes
- Research and standardize account records and documentation while adhering to corporate policies
- Resolve billing issues with clients and vendors, escalating as necessary, and manage priorities to meet team goals
Required qualifications:
- Minimum 1 year of customer service experience
- Proficient in Excel, Microsoft Teams, and Salesforce
- Analytical and problem-solving mindset with strong attention to detail
- Highly organized, self-motivated, and able to work independently
- Ability to thrive in a fast-paced environment and adapt to changing needs
Complete Job Description
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