Customer Success Advisor

Job Summary

To support commercial organizations in maximizing their technology investments, the full-time Customer Success Advisor will build trusted partnerships with clients in manufacturing and supply chain sectors, focusing on driving adoption, measurable outcomes, and strategic alignment in a fully remote environment.

Key responsibilities

• Serve as the primary trusted advisor for assigned clients, facilitating regular business reviews and performance discussions
• Monitor customer health indicators and engagement patterns, identifying risks to adoption or satisfaction
• Collaborate with internal teams to resolve issues and document opportunities for value expansion aligned to client goals

Required qualifications

• Proven ability to build and nurture long-term, trust-based customer relationships in commercial environments
• Understanding of operational workflows and efficiency drivers within manufacturing or supply chain sectors
• Experience in identifying opportunities for upsell and cross-sell based on customer goals and usage patterns
• Comfort with tracking and interpreting customer KPIs, adoption metrics, and health indicators
• Engaged learner with knowledge of commercial industry trends and operational challenges