Customer Success Advisor
Job Summary
Driving customer adoption and long-term success, the full-time remote Customer Success Advisor will manage client relationships, execute value realization initiatives, and identify upsell opportunities across a portfolio of Adobe Experience Cloud customers.
Key Responsibilities
- Conduct proactive outreach to understand customer objectives and monitor account health
- Translate client goals into Value Realization Programs and lead diagnostics to track success metrics
- Identify early-stage upsell opportunities and provide insights for Strategic Business Reviews
Required Qualifications
- Bachelor's Degree
- 6-8 years of experience in Customer Success, Account Management, or consulting
- Experience with value realization, ROI, and success metrics
- Familiarity with customer success tools such as Gainsight
- Understanding of Adobe Experience Cloud or similar platforms
Complete Job Description
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