Customer Success Advisor
Job Summary
To drive customer adoption and value realization for Adobe Experience Cloud clients, the remote contract Customer Success Advisor will manage client relationships, execute value measurement initiatives, and identify upsell opportunities while ensuring customer satisfaction and engagement.
Key Responsibilities
- Conduct proactive outreach to understand customer objectives and monitor account health
- Translate client goals into Value Realization Programs and lead diagnostics to track success metrics
- Identify upsell opportunities and coordinate with stakeholders to enhance customer engagement
Required Qualifications
- Bachelor's Degree
- 6-8 years of experience in Customer Success, Account Management, or consulting
- Experience with value realization, ROI, and success metrics
- Familiarity with customer success tools, such as Gainsight
- Understanding of Adobe Experience Cloud or similar platforms
Complete Job Description
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