Customer Success Advocate

Job Summary

Working remotely on a full-time basis, the Customer Success Advocate will manage inbound sales and service calls, providing exceptional customer service and thoughtful advice to enhance the customer experience while maintaining high performance metrics.

Key responsibilities

• Handle inbound sales and service calls, focusing on customer satisfaction without cold calling
• Identify and resolve customer issues promptly, empowering decision-making for positive experiences
• Engage proactively with team members and managers to ensure success in a virtual work environment

Required qualifications

• 2-3 years of customer service experience, with inbound sales and contact center experience preferred
• Strong typing skills with a minimum of 40 words per minute
• Reliable internet connection with speeds of at least 20 mbps download and 10 mbps upload
• A private, dedicated workspace free from interruptions and distractions
• Must reside in an approved state: North Carolina, Texas, or Utah