Customer Success Advocate

Job Summary

Serving as the primary point of contact for customers, the full-time Customer Success Advocate will manage customer health, promote retention and growth opportunities, and ensure satisfaction with services in a remote setting.

Key responsibilities

• Oversee customer health and resolution efforts, partnering cross-functionally to stabilize at-risk client business
• Lead customer expansion and margin opportunities, coordinating internal teams for smooth transitions and project execution
• Perform customer retention risk assessments and manage off-boarding activities

Required qualifications

• Bachelor's Degree or 3+ years of experience in a Customer Success B2B role
• 2-3 years of experience in a corporate customer service setting
• Ability to learn new software and systems quickly
• Strong analytical and problem-solving skills with a focus on business results
• Proven ability to manage multiple projects and adapt to changing business needs