Customer Success Advocate

Job Summary

Working remotely on a full-time or part-time basis, the Customer Success Advocate will answer inbound sales and service calls, provide thoughtful customer consultations, and deliver exceptional service while maintaining high performance metrics.

Key responsibilities

• Handle inbound sales and service calls, focusing on enhancing the customer experience
• Engage proactively with team members and managers to ensure success in a virtual work environment
• Identify and resolve customer issues quickly, empowering self-decision-making for positive outcomes

Required qualifications

• 2-3 years of customer service experience, with inbound sales and contact center experience preferred
• A goal-getter mentality, striving to meet and exceed performance metrics
• Strong computer literacy skills with a typing speed of at least 40 wpm
• Reliable internet connection with minimum speeds of 20 mbps download and 10 mbps upload
• Must reside in approved states: North Carolina, Texas, Florida, or Utah