Customer Success Advocate

Job Summary

Serving as the primary point of contact for customers, the full-time Customer Success Advocate will manage customer health oversight, lead expansion opportunities, and ensure satisfaction with services while working remotely in the USA.

Key responsibilities

• Oversee customer health and resolve issues by collaborating with internal teams to develop intervention plans
• Lead customer expansion initiatives by coordinating resources and managing timelines for smooth transitions
• Perform customer retention risk assessments and manage off-boarding activities as needed

Required qualifications

• Bachelor's Degree or 3+ years of experience in a Customer Success B2B role
• 2-3 years of experience in a corporate customer service setting
• Ability to learn new software and systems quickly
• Strong analytical and problem-solving skills with the ability to make timely decisions
• Proven ability to manage multiple projects and prioritize conflicting assignments with minimal supervision