Customer Success Analyst

Job Summary

To support the growth of Chrome's SMB customer base, the full-time remote Customer Success Analyst will analyze and execute contract renewals, ensuring customer retention and revenue growth through strong relationship management and proactive account strategies.

Key responsibilities

• Serve as the primary point of contact for assigned customers, advocating for their needs and aligning solutions with their objectives
• Proactively monitor customer product usage and engagement to identify risks and opportunities for account growth
• Collaborate with internal teams to facilitate contract renewals and optimize customer success processes

Required qualifications

• 2-4 years of experience in analyzing customer data and usage patterns
• Familiarity with subscription-based data products and services is desirable
• Comfortable using AI tools such as Microsoft Copilot and basic knowledge of Excel
• Demonstrated ability to manage priorities while maintaining a high level of customer focus
• Strong analytical skills to interpret data for driving action and decision-making