Customer Success Analyst
Job Summary
Supporting B2B customer operations, the fully remote Customer Success Analyst will manage customer activation, analyze engagement metrics, and improve workflows through process automation.
Key Responsibilities
- Manage B2B customer activation, account setup, and recurring engagement activities
- Monitor customer engagement metrics and analyze operational data to identify trends and risks
- Identify and propose improvements for inefficient workflows and support automation initiatives
Required Qualifications
- 3+ years of experience in Customer Success Operations, SaaS Operations, or related fields
- Experience with B2B SaaS tools such as Zendesk, Freshdesk, HubSpot, or Salesforce
- Strong analytical skills with the ability to work with dashboards and customer success metrics
- Proactive mindset towards process improvement and automation
- Strong English communication skills
Complete Job Description
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