Customer Success Analyst
Job Summary
Supporting the day-to-day success of higher education customers, the full-time Customer Success Analyst will manage customer relationships, monitor engagement and adoption metrics, and collaborate cross-functionally to ensure a seamless customer experience.
Key responsibilities
- Serve as the primary contact for a portfolio of higher education customers, fostering strong relationships through effective communication
- Monitor customer health and engagement metrics to identify risks and opportunities for improvement
- Collaborate with cross-functional teams to resolve customer needs and enhance the overall customer experience
Required qualifications
- 2+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Strong organizational skills with the ability to manage multiple priorities effectively
- Experience using customer data to identify trends and inform decision-making
- Familiarity with technology platforms such as HubSpot, Jira, or Confluence is a plus
- Bachelor's degree preferred
Complete Job Description
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