Customer Success Analyst
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Job Summary
Supporting the day-to-day success of higher education customers, the full-time Customer Success Analyst will manage customer relationships, monitor engagement metrics, and collaborate cross-functionally to ensure a seamless customer experience.
Key responsibilities
- Support a portfolio of higher education customers throughout the customer lifecycle, ensuring timely communication and follow-through
- Monitor customer health and engagement metrics to identify risks and opportunities for improvement
- Partner with cross-functional teams to resolve customer needs and drive adoption through resources and training
Required qualifications
- 2+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Proficiency in using customer data and feedback to identify trends and potential issues
- Experience with technology platforms such as HubSpot, Jira, or Confluence is a plus
- Proactive and adaptable, with a strong interest in leveraging AI and automation to enhance customer experiences
- Bachelor's degree preferred
Complete Job Description
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