Customer Success Analyst (Mandarin)
Job Summary
To support a growing team, the full-time Customer Success Analyst (Mandarin) will manage a pipeline of deals, communicate with customers to drive revenue, and gather data to enhance user experience, all while working remotely.
Key responsibilities
- Manage a pipeline of deals and proactively follow up with customers to drive revenue
- Communicate with customers via phone and email, adapting approaches to various situations
- Gather data on customer communications and engagement to improve the user experience
Required qualifications
- Bachelor's degree in a related field or equivalent experience
- Excellent written and verbal communication skills in English and Mandarin
- Strong math and analytical skills
- Highly organized and detail-oriented with a customer-centric mindset
- Ability to work during business hours and one weekend day per week
Complete Job Description
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