Customer Success Architect
Job Summary
Owning the post-sales technical relationship, the full-time Customer Success Architect will guide customers through onboarding, implementation, and adoption of the Akeyless platform while working remotely.
Key responsibilities
- Lead end-to-end onboarding and implementation of Akeyless solutions, ensuring customers achieve maximum value
- Serve as a trusted technical advisor, building strong relationships and supporting customer success aligned with business goals
- Troubleshoot complex technical issues and translate customer requirements into scalable and secure architectures
Required qualifications
- 7+ years in a technical customer-facing role (CSE, TAM, Solutions Engineer, Professional Services, etc.)
- Strong experience with Kubernetes, Docker, Linux, and Cloud platforms (AWS, Azure, or GCP)
- Experience supporting or implementing SaaS or security products
- Ability to combine technical depth with customer-facing communication
- Strong troubleshooting and problem-solving skills
Complete Job Description
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