Customer Success Architect
Job Summary
Connecting customer investments to measurable outcomes, the full-time remote Customer Value Architect will manage account value plans, foster relationships with stakeholders, and support customer adoption and product usage to ensure ROI.
Key responsibilities
- Help own the value plan for assigned accounts, linking business problems to measurable outcomes
- Build relationships with business and technical stakeholders to align Mixpanel's capabilities with customer priorities
- Monitor usage and health signals, supporting business reviews to enhance adoption and identify risks early
Required qualifications
- 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts
- Proven ability to build relationships across various stakeholders, including business partners and technical teams
- Experience in connecting product usage to customer outcomes and ROI
- Hands-on experience with AI or agentic tooling beyond casual use
- Collaborative approach to working with account teams and internal partners
Complete Job Description
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