Customer Success Architect

Job Summary

Connecting customer investments to measurable outcomes, the full-time Customer Value Architect will manage a defined book of accounts remotely, focusing on adoption, value realization, and relationship building with stakeholders.

Key responsibilities

• Help own the value plan for accounts, linking business problems to measurable outcomes
• Build relationships with business and technical stakeholders to align Mixpanel's capabilities with customer needs
• Support discovery on customer priorities and pain points, updating adoption plans accordingly

Required qualifications

• 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts
• Proven ability to build relationships across diverse stakeholders, including business and technical teams
• Experience connecting product usage to customer outcomes and ROI
• Hands-on experience with AI or agentic tooling beyond casual use
• Collaborative approach to working across account teams and internal partners