Customer Success Associate

Job Summary

Serving as a key point of contact for customers, the full-time Customer Success Associate will provide ongoing support, create helpdesk articles, and gather feedback to enhance the customer experience in a remote setting.

Key responsibilities:

• Serve as a key point of contact for post-sale inquiries and technical concerns
• Draft and manage helpdesk articles to assist customers with frequently asked questions
• Gather and relay customer feedback to the product development team for improvements

Required qualifications:

• 1-2+ years of experience in a customer success role, ideally at a SaaS company
• Proven ability to manage customer expectations and turn potential issues into wins
• Experience building out articles for a knowledge base or Helpdesk
• Ability to work autonomously and make key decisions on the fly
• Understanding of the equipment rental industry is a plus