Customer Success Associate
Job Summary
To support a growing healthcare technology startup, the full-time remote Customer Success Associate will manage customer onboarding, relationship management, and ensure customer satisfaction while gaining exposure to AI technology and healthcare operations.
Key responsibilities
- Support sales hand-off and customer onboarding activities
- Help customers adopt and maximize value from the platform
- Document customer feedback and identify trends for improvement
Required qualifications
- 1-3 years of professional experience or equivalent healthcare experience
- Exceptional curiosity and willingness to learn
- Strong organizational skills with attention to detail
- Ability to work in ambiguity and adapt to changing priorities
- Self-starter who takes initiative without detailed instructions
Complete Job Description
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