Customer Success Associate
Job Summary
Supporting user relationships in a full-time remote capacity, the Customer Success Associate will provide exceptional customer service, assist with user onboarding, and collect feedback to enhance product offerings.
Key responsibilities
- Provide exceptional customer service through product knowledge across various communication channels
- Assist users with onboarding, resolve bug and usability issues, and prioritize product and feature requests
- Collect and analyze user feedback to improve customer experience and product development
Required qualifications
- Competence with Intercom is preferred but not required
- Ability to work weeknights and weekends due to varying shifts
- Excellent verbal and written communication skills for collaboration across departments
- Strong problem-solving skills with a customer-centric approach
- Passion for sports and familiarity with Sleeper's platform
Complete Job Description
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