Customer Success Associate

Job Summary

To support a growing client base, the full-time Customer Success Associate will manage client requests, maintain a small portfolio, and assist with service setups in a fully remote environment, requiring strong communication and organizational skills.

Key responsibilities

• Own the Support Inbox and Client Chat, responding to incoming requests and triaging issues
• Support a small client portfolio with regular maintenance, follow-ups, and proactive communication
• Assist with setup and new orders, collaborating with Customer Success Managers to ensure timely service launches

Required qualifications

• Must reside in the Greater Philadelphia area for periodic team meetings
• Experience in a customer success, support, or account services role in a fast-paced environment
• Strong written communication skills, capable of conveying clear and professional messages
• Ability to manage multiple tasks with excellent organization and time management
• Proficiency in Google Workspace, Slack, Teamwork Projects/Desk, and Zoho