Customer Success Associate

Job Summary

Managing a portfolio of over 120 small business accounts, the full-time remote Customer Success Associate will serve as the primary point of contact, ensuring customer engagement and satisfaction while driving renewal and feature adoption efforts.

Key responsibilities

• Own day-to-day relationships with assigned accounts, keeping customers informed and engaged with the platform
• Track and forecast renewal timelines and customer health signals, proactively addressing potential risks
• Drive outreach and lead renewal conversations, negotiating terms and collaborating with the Sales team for expansion opportunities

Required qualifications

• Some experience in a customer-facing role, such as customer service or sales support
• Comfort with data analysis and using spreadsheets to track trends and make decisions
• A proven track record of follow-through and commitment to tasks
• Genuine interest in building a career in customer success and understanding commercial dynamics
• Located in the Denver, Colorado area and able to work remotely with occasional in-person meetings