Customer Success Associate
Job Summary
Seeking a full-time remote Customer Success Associate (Technical Support Level 1 or 2) who will manage the ticketing and customer resolution process, prepare and process materials for glossary development, and provide technical support to clients to ensure successful event delivery.
Key responsibilities
- Solicit, prepare, and process program materials using glossary development tools while validating processed glossaries
- Triage inbound support requests and provide timely solutions using internal and public-facing knowledge bases
- Assist the Customer Success Team with workflows and data for accurate tracking and reporting to stakeholders
Required qualifications
- Recent graduate with a strong understanding of databases and experience working with large amounts of data
- Expertise in research and a keen attention to detail
- Strong written and verbal English communication skills; proficiency in additional languages is a plus
- Self-starter with a high level of enthusiasm, curiosity, and professionalism
- Ability to work remotely with hours aligned to GMT working hours
Complete Job Description
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