Customer Success Associate

Job Summary

Supporting the onboarding and ongoing communication for new customers, the full-time remote Customer Success Associate will manage customer information, track project timelines, and ensure clients are informed throughout the process in the energy sector.

Key responsibilities

• Support the handoff from Sales and track necessary customer information
• Prepare and run kickoff calls, ensuring all details are collected and communicated
• Monitor site health alerts and follow up with customers and field engineers on resolutions

Required qualifications

• At least 1 year in a customer-facing role such as customer success or project coordination
• Strong organizational skills to manage multiple customers and tasks effectively
• Reliable follow-through on tasks and customer inquiries
• Curiosity and ability to learn quickly about technical and market topics
• Authorization to work in the US without employer sponsorship