Customer Success Associate
Job Summary
Serving as the first point of contact for customers, the full-time Customer Success Associate will provide empathetic support via calls, email, and chat, assisting learners with their education financing journey in a remote environment.
Key responsibilities
- Deliver prompt and clear support to customers, answering inquiries about loan products and application statuses
- Assist customers with online applications, troubleshooting, and resolving issues while maintaining positive relationships
- Collaborate with internal teams to address escalated concerns and ensure efficient resolutions
Required qualifications
- Experience in customer service with a focus on empathy and effective issue resolution
- Basic technical skills and willingness to learn new tools, such as loan origination systems and Zendesk
- Ability to manage a high volume of tasks in a fast-paced environment
- Experience with Financial Aid or prior loan underwriting experience is a plus
- Strong communication skills to clearly explain loan products and processes
Complete Job Description
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