Customer Success Associate
Job Summary
Managing onboarding projects for new customer sites, the full-time remote Customer Success Associate will ensure timely integration into energy markets, coordinating efforts across multiple teams and maintaining customer communication throughout the process.
Key responsibilities
- Run onboarding projects end to end, keeping site statuses current and visible
- Collaborate daily with site contacts and operations leads on curtailment plans and installations
- Support customers during dispatch events and address any performance issues
Required qualifications
- 2+ years in a customer-facing role such as customer success, onboarding, or project management
- Proven experience managing complex projects with multiple stakeholders
- Strong interpersonal skills with the ability to set realistic customer expectations
- Familiarity with Salesforce or similar CRM, along with Google Workspace and Excel
- Genuine interest in the energy transition and commitment to process improvement
Complete Job Description
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