Customer Success Associate

Job Summary

Serving as the primary point of contact for customers, the full-time Customer Success Associate will handle inbound inquiries via phone, email, and live chat, ensuring a positive customer experience while collaborating with internal teams to resolve issues and recommend process improvements, with the option to work remotely from Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

Key responsibilities

• Serve as the primary point of contact for existing customers via phone, email, and live chat
• Provide prompt and effective assistance to ensure a consistently positive customer experience
• Collaborate with internal teams to resolve customer concerns and deliver solutions that exceed expectations

Required qualifications

• 1+ year of previous experience in a high call volume customer service setting and/or using live chat customer service
• Adept problem-solving skills to identify and resolve customer issues
• A passion for engaging with others and developing meaningful relationships
• Strong communication skills, with the ability to speak and write clearly and effectively