Customer Success Associate
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Job Summary
Owning a portfolio of accounts, the full-time Customer Success Associate will manage core account maintenance duties, support Customer Success Managers, and become an expert in internal tools while working remotely.
Key responsibilities
- Serve as the primary point of contact for assigned accounts and run technical account transitions
- Proactively monitor client feedback to identify account risks and coordinate technical support escalations
- Maintain CRM hygiene and create visibility into systemic issues while recommending process improvements
Required qualifications
- Bachelor's degree or above
- 3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus
- Strong data analytics skills with the ability to translate data into actionable insights
- Tech savvy with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems like HubSpot
- Proven ability to use AI tools to enhance productivity and efficiency
Complete Job Description
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