Customer Success Associate

Job Summary

Supporting customer engagement in a remote environment, the full-time Customer Success Associate will manage account coordination, onboarding processes, and reporting while ensuring a responsive and organized customer experience in the ophthalmology sector.

Key responsibilities

• Act as the primary contact for customer queries, ensuring timely follow-up and coordination with stakeholders
• Support customer onboarding by tracking activities and maintaining visibility of onboarding status and dependencies
• Prepare account summaries and performance reports while monitoring account health indicators and identifying potential retention risks

Required qualifications

• Bachelor's degree in Life Sciences, Business, or a related discipline
• 1-3 years of experience in customer support, account coordination, or project coordination, preferably in life sciences
• Proficiency in Microsoft Office and familiarity with Salesforce or comparable CRM systems
• Ability to manage multiple priorities and collaborate effectively in a global environment
• Customer-focused mindset with a keen interest in developing a career in customer success