Customer Success Coordinator
Job Summary
Managing the end-to-end delivery of ebooks and courseware, the full-time remote Customer Success Coordinator will partner with various teams to ensure seamless implementation, onboarding, and support for academic customers while troubleshooting issues and enhancing customer satisfaction.
Key responsibilities:
- Coordinate the delivery of ebooks, courseware, and content solutions for higher education accounts
- Collaborate with internal teams and external stakeholders for implementation and onboarding support
- Troubleshoot technical issues during implementation and post-launch, coordinating resolution with appropriate teams
Required qualifications:
- Bachelor's degree in business, communications, or a related field
- Minimum 1 year of experience in a customer service, account management, sales support, or client-facing role
- Basic proficiency in spreadsheets (Excel/Google Sheets)
- Ability to explain technical concepts to non-technical audiences
- Strong time management and prioritization skills
Complete Job Description
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