Customer Success Director
Job Summary
Owning a portfolio of enterprise customers, the full-time Customer Success Director will drive adoption, retention, and expansion of AI-powered solutions while acting as a strategic advisor to executive stakeholders in a remote environment.
Key responsibilities
- Develop and execute Customer Success Plans aligned with customer objectives and measurable KPIs
- Lead executive engagement through regular business reviews to track progress and identify growth opportunities
- Implement proactive risk mitigation strategies to improve customer health and reduce churn
Required qualifications
- 10 or more years of experience in technology, consulting, or enterprise account management roles
- Bachelor's degree in a technology or business-related field
- Proven track record of driving revenue growth and customer retention within a SaaS environment
- Demonstrated experience building and maintaining relationships with C-level executives
- Strong understanding of customer experience platforms and enterprise SaaS solutions
Complete Job Description
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