Customer Success Director

Job Summary

Owning a portfolio of clients, the hybrid Customer Success Director will manage retention, expansion, and account health while driving product enablement and building trusted relationships with economic buyers.

Key responsibilities

• Own a portfolio of clients end to end, leading renewal and commercial conversations, including pricing, scoping, and contract negotiation
• Drive use case activation, transitioning accounts from single studies to multi-use case programs across teams and budgets
• Provide ongoing product enablement, including onboarding, training, and educating clients on new releases

Required qualifications

• 8+ years of market research experience on the supplier side, at an agency or research tech company
• 6+ years of experience owning client relationships with direct commercial accountability
• Proven ability to quickly learn and become an expert on technical products
• Strong communication and presentation skills for leading training sessions and negotiations
• Experience collaborating cross-functionally with Sales, Product, and Research teams