Customer Success Director

Job Summary

Owning a portfolio of DISQO's largest and most complex accounts, the full-time Customer Success Director will manage strategic client relationships, mentor other CSMs, and leverage AI tools to enhance account management effectiveness in a remote environment.

Key responsibilities

• Manage strategic account leadership for high-value, multi-stakeholder clients, focusing on long-term relationships and account strategy
• Act as the point person for risk management and executive-level trust, navigating complex contractual and strategic challenges
• Mentor other Customer Success Managers and contribute to process improvements and AI integration within the team

Required qualifications

• 10+ years of experience in customer success, account management, or a strategic client-facing role, preferably in market research or SaaS
• Proven track record of managing complex, high-revenue accounts, including renewals and expansions
• Experience working with VP/C-suite stakeholders and navigating organizational change
• Hands-on fluency with AI tools and a demonstrated ability to implement them in account management
• Strong commercial acumen with an understanding of how account health impacts revenue and growth