Customer Success Director
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Job Summary
Owning a defined portfolio of strategic clients, the full-time Customer Success Director will manage post-sale relationships, drive account growth, and serve as a trusted partner to HR and Benefits leaders in a remote setting.
Key responsibilities
- Oversee the post-sale relationship for enterprise accounts, ensuring successful onboarding, engagement, and renewal
- Develop and maintain strategic account plans, conducting quarterly business reviews to assess risks and opportunities
- Act as the strategic voice of the customer within the company, collaborating with Sales and Implementation teams while advocating for client needs
Required qualifications
- 8+ years of B2B/SaaS customer success or account management experience, with 3+ years managing a strategic book of business
- Proven track record of exceeding Net Revenue Retention (NRR) targets for strategic accounts
- Experience working with Fortune 500 HR and Benefits leaders in a regulated environment
- Strong analytical skills to assess account health and identify churn risks
- Familiarity with CRM and customer success tools such as Salesforce or Gainsight
Complete Job Description
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